Establishing criteria for evaluating intelligent agents in E-commerce
نویسندگان
چکیده
Based on a joint European project, COGITO, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
منابع مشابه
Cross-Cultural Time Sensitivity in a Bilateral E-Negotiation System
For a long time, culture has been an influencing parameter in negotiations. Growth of international trades and business competitions has increased the importance of negotiations among countries and different cultures. Developing new technologies, particularly the use of artificial intelligence in electronic trading areas, has provided us with the application of intelligent agents to resolve cha...
متن کاملEvaluating E-commerce Efficiency in Provinces of Iran with Data Envelopment Analysis Approach
This paper presents a model for assessing the efficiency of e-commerce in the provinces of IRAN with data envelopment analysis (DEA). For this purpose, first, we assess the factors that affect to growth and use of e-commerce in Iran, then to show the efficiency of IRAN's provinces on e-commerce, data analysis model applied. Results show the average efficiency in IRAN in year 2016 compared to ye...
متن کاملMiddle-Agents for the Internet
Like middle-men in physical commerce, middleagents support the flow of information in electronic commerce, assisting in locating and connecting the ultimate information provider with the ultimate information requester. Many different types of middleagents will be useful in realistic, large, distributed, open multi-agent problem solving systems. These include matchmakers or yellow page agents th...
متن کاملThe Study of Differences between E-commerce Impacts on Developed Countries and Developing Countries, Case Study: USA and Iran
This study determines the impact of E-commerce (EC) on some of important economic criteria including total factor productivity( TFP) of Iran country as a developing country in comparison with US standard as a developed country through analyzing and calculating interrelated issues. The model is based on both econometrics and growth accounting approach to fill the gaps of previous studies. On the...
متن کاملThe agent-based negotiation process for B2C e-commerce
B2C e-commerce is becoming more widespread as more people come to recognize its convenience and its ability to rapidly respond to requests and as more products and services become available. However, many electronic marketplaces, especially in the business-to-consumer, are in essence some kind of search engine where buyers look for the best product in a database of products offered by sellers. ...
متن کامل